Terms & Conditions

Last Updated: 14 November 2025

Welcome to ThePureWood (“we”, “our”, or “us”). By accessing or placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully. If you do not agree, you should stop using the website immediately.

1. Use of the Website

By using this website, you confirm that:

  • You are at least 18 years old
  • You will not copy, distribute, or misuse any content
  • You will not attempt to harm our website with malware, hacking, or any malicious action

We reserve the right to block or terminate user access for violating these terms.

2. Products & Services

ThePureWood specializes in solid wood products. We make every effort to ensure that:

  • Product images, descriptions, and specifications are accurate
  • Colours and finishes may vary slightly due to natural wood characteristics

We reserve the right to:

  • Update product details
  • Change prices
  • Discontinue items

at any time without prior notice.

3. Pricing & Payments

All prices listed on ThePureWood are final unless otherwise stated. We accept multiple payment methods, and by placing an order, you confirm that:

  • The payment information you provide is valid
  • You are authorized to use the selected payment method

If fraud is suspected, we may cancel the order.

4. Shipping & Delivery

Delivery times may vary based on:

  • Your location in the UK or internationally
  • Product availability
  • Courier delays

We are not responsible for delays caused by third-party shipping companies.

5. Returns & Refunds

Our return and refund process is governed by our official Refund & Returns Policy. By placing an order, you acknowledge that you have read and accepted the return policy.

6. Account Responsibility

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your login credentials
  • Any activity under your account will be considered your responsibility

If suspicious activity is detected, we may suspend or terminate your account.

7. Intellectual Property

All content on ThePureWood, including text, images, logos, product descriptions, and website design, is owned by ThePureWood or its licensors. You may not copy, reproduce, distribute, or use our content without written permission.

8. Limitation of Liability

We are not responsible for:

  • Loss of data
  • Damages caused by misuse of our products
  • Shipping delays caused by carriers
  • Technical issues or website outages

Our total liability to you will never exceed the amount paid for your order.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or services offered on those websites. Use them at your own risk.

10. Prohibited Activities

Users are strictly prohibited from:

  • Uploading or spreading malware
  • Harassing other users
  • Misrepresenting identity
  • Attempting to hack or bypass website security
  • Using the website for illegal purposes

Violation may result in legal action.

11. Changes to Terms & Conditions

We reserve the right to modify or update these Terms at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of England & Wales. Any disputes will be resolved in local courts where ThePureWood operates.

13. Contact Information

If you have any questions about these Terms & Conditions, you can reach us at:

  • Email: info@thepurewood.co.uk
  • Address: {Your full UK company address here}